Last updated: September 2026
MoTish Integrated Health Centre, operated by Motish Integrated Health Inc. (“MoTish,” “we,” “us,” or “our”), is committed to protecting the privacy of our patients, website visitors, and staff. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including personal health information, in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable professional and regulatory standards, including those of the College of Health and Care Professionals of BC.
Information We Collect
We may collect the following types of personal information:
- Contact information: name, address, phone number, email address
- Health information: medical history, treatment records, assessment notes, referral letters, imaging, and other clinical documentation related to your care
- Billing and insurance information: MSP number, extended health or insurance details, WorkSafeBC or ICBC claim information where applicable
- Website information: information submitted through contact forms, booking requests, or newsletter sign-ups
How We Use Your Information
We use personal information to:
- Provide and coordinate your care across physiotherapy, counselling, massage therapy, and physician services
- Communicate with you about appointments, treatment, and clinic updates
- Process billing, insurance claims, and payments
- Meet legal, regulatory, and professional college requirements
- Improve our services and website
How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Other MoTish practitioners directly involved in your care, to support coordinated treatment
- Third-party service providers who support our operations (e.g., scheduling software, billing processors), under appropriate confidentiality agreements
- Insurers, WorkSafeBC, or ICBC, where relevant to your claim, and with your consent or as required by law
- Regulatory bodies or authorities, where required by law or professional obligation
Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide certain services.
Safeguarding Your Information
We use physical, administrative, and technical safeguards appropriate to the sensitivity of the information to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
Retention
We retain personal health information for as long as required by law and professional regulatory standards, and in accordance with our internal records retention policies.
Your Rights
Subject to certain exceptions, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Ask questions about how your information is collected, used, or disclosed
To make a request, please contact our Privacy Officer using the information below.
Website & Cookies
Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to manage cookie preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.
Contact Our Privacy Officer
If you have questions, concerns, or requests regarding your personal information, please contact:
- MoTish Integrated Health Centre Unit 105, 2362 Whatcom Road, Abbotsford,
- Email: info@motish.ca or Call: +1 604 210 6872